ESG Data Centre
FY24
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Customers
Net Promoter Score (NPS)
Customer churn
Ombudsman complaints
Energy sold
Services to customers
Dual fuel (electricity and gas) customers
Electricity customers paid a feed-in tariff
Carbon Neutral services to customers
Online sales volumes
Digital adoption
Average level of debt of customers on Staying Connected
Customer debt
Customers on standing offers
Services per customer
Green revenue as a % of total revenue (%)
Speed to market
Assets
Installed capacity of operated generation assets
Electricity output by primary energy source
Pool generation volume
Equivalent availability factor
Wind farm generation
Renewable and electricity storage capacity
Grid-scale batteries
Distributed assets under orchestration
New renewable and firming capacity
Major industrial clients located on or connected to a hub
Cumulative customer assets installed (behind the meter)
People
Safety
Health and safety performance - employees
Health and safety performance - contractors
Health and safety performance - combined employees and contractors
Other HSE performance indicators
HSE certification
HSE audits
Employee engagement
Turnover
Attrition by tenure
Key talent retention
Employees by location
Employees by age
Employees by employment status
Employees by contract type
Casual and contractor workforce
Employees by gender
AGL Board of Directors by gender
Women in leadership
Workforce diversity statistics
Parental leave
Internal and new hires by contract type
Internal and new hires by seniority
Training
Workplace issues resolution
Relationships
Community contributions
Workplace giving
Employee volunteering
Community contribution by location or operational area
Community contribution by program area
Community contributions
Tax
Effective tax rate
Australian tax contribution summary
RepTrak reputation score
Industry association membership fees
Political donations
Climate policy engagement
Environment
Greenhouse & Energy
Energy consumption by primary fuel source
Operational greenhouse gas footprint (material sites and fuels)
Operational greenhouse gas footprint (by activity type)
Operational greenhouse gas footprint and net energy production
Scope 2 emissions
Scope 3 emissions
Greenhouse gas emissions by greenhouse gas type
Fugitive Emissions
Carbon offsets
Carbon intensity of generation
Emissions intensity of total revenue
Revenue by generation type
Equity greenhouse gas footprint
Energy supply greenhouse gas footprint
Water
Water consumption by facility
Water withdrawal by source
Managed water
Produced water - volume
Produced water - quality and disposal method
Air
Air emissions - carbon monoxide (CO)
Air emissions - oxides of nitrogen (NOx)
Air emissions - particulates (PM2.5)
Air emissions - particulates (PM10)
Air emissions - sulphur dioxide (SO2)
Air emissions - volatile organic compounds (VOC)
Air emissions - lead (Pb)
Air emissions - mercury (Hg)
Waste
Waste
Land
Site rehabilitation and restoration
Business Intelligence
Legislative non-compliance summary
Supplier profile
Supplier performance
First tier suppliers
Reportable privacy incidents
Major IT incidents
First Nations procurement spend
Other
Sustainability Accounting Standards Board (SASB) Index
Assurance statement
Explore AGL's
comprehensive
sustainability
performance
data
for FY24
Customers
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People
Relationships
Environment
Business Intelligence