The net number of customers on the Staying Connected program significantly increased by 45% in FY24. While there has been an increase in customers entering hardship, they are engaging with AGL sooner, providing a greater opportunity for us to support customers to reduce their costs and provide information on energy literacy. AGL continued to support Staying Connected customers and other customers experiencing vulnerability with the delivery of $56m of debt relief. This support allows customers to focus on paying towards their ongoing energy costs rather than the arrears. Pleasingly, we have supported approximately 17,000 customers to move off Staying Connected during FY24. The average debt per Staying Connected customer reduced by 21% in FY24 to $2,025 due to direct financial support provided to Staying Connected customers through debt relief and payment matching.