Refer to Operational greenhouse gas footprint and net energy production in the data centre.

Greenhouse gases included in AGL's footprints include CO₂, CH₄, N₂O, HFCs, PFCs and SF₆. AGL does not report on nitrogen trifluoride (NF3) as it is not required under the National Greenhouse and Energy Reporting Act 2007.

Emission factors and global warming potentials are sourced from the National Greenhouse and Energy Reporting (Measurement) Determination 2008, as amended for the relevant reporting year.

The Federal Government Safeguard Mechanism requires baselines to be set for specific facilities with large emissions. All grid connected electricity generators are covered by a sectoral baseline. Over 99% of AGL's Scope 1 emissions come from electricity generation and are covered by this baseline.

AGL reports 100% of our Scope 1 and 2 emissions under the National Greenhouse and Energy Reporting Act 2007.

Refer to the Energy supply greenhouse gas footprint in the data centre. AGL's energy supply greenhouse gas footprint includes emissions from electricity sold to all customers including wholesale customers, but does not include emissions where electricity is sold to the pool.

Refer to AGL's Climate Transition Action Plan, the Environment scorecard and in the Climate Related Disclosure section of the FY24 Annual Report.

The most recent compliance period under the Renewable Energy Target (RET) scheme was calendar year 2023. During this compliance period, AGL fulfilled 100% of its liability under the Small-scale Renewable Energy Scheme (SRES). AGL fulfilled ~84.2% of its liability under the Large-scale Renewable Energy Target (LRET), as is permissible under the scheme. The 785,000 Large-scale Generation Certificate (LGC) shortfall represents ~15.8% of AGL's total 2023 liability across all entities. The shortfall was under the AGL Sales entity. This shortfall represented approximately 20.5% of the AGL Sales 2023 LGC liability. AGL will surrender the balance of its 2023 liability (785,000 LGCs) in future years.

Refer to the Legislative non-compliance summary in the data centre.

Water risks are assessed, monitored and mitigated and/or managed in accordance with AGL’s enterprise-wide Fully Integrated Risk Management (FIRM) policy.

Physical risks relating to climate change, including water-related risks, are summarised in the Climate-related risk section of the Climate Related Disclosure section of the FY24 Annual Report.

The consequence categories of AGL's operational Coal Combustion Residual impoundments ('ash dams') as per the Australian National Committee on Large Dams - Guidelines on Tailings Dams (ANCOLD 2019) are currently as follows:

- Bayswater Ash Dam: High A
- Liddell Ash Dam: High A
- Liddell Ash Levee: High C
- Ravensworth Void 5: Low
- Loy Yang Ash Dam: High B

AGL primarily classifies ash dams according to ANCOLD 2019 and the relevant jurisdiction requirements in which the dams are located.

Consequence Categories according to ANCOLD 2019 are based on the modelled impacts following a dam break study of the hypothetical most significant failure mode of the dam, regardless of the probability of failure or the controls in place to manage the risk of failure. The categories under ANCOLD, 2019, in decreasing order of severity, are:

i. Extreme
ii. High A, High B, High C
iii. Significant
iv. Low
v. Very Low

Each AGL Business Unit maintains a Dam Safety Management Program in line with the requirements of the specific jurisdiction and ANCOLD guidelines. This includes third party inspection regimes by qualified Dam Safety Engineers commensurate with the Consequence Category of the dam asset.

Dam surveillance inspections, monitoring and ongoing safety reviews of AGL's ash dams are undertaken in accordance with AGL's Dam Safety Management Programs.

* The consequence categories of these impoundments are currently undergoing a reassessment as per the new legislative Dam Safety reform in NSW.

Refer to Section 6.2 in the FY24 Annual Report for AGL's average unit rate of revenue in $/MWh for Consumer, Large Business, and Wholesale customer segments. Categories used by AGL differ slightly from the SASB categories.

AGL does not currently report publicly on this information. However the Australian Government's independent Energy Made Easy website contains details of AGL and other retailers' energy plans and rates.

Number of electricity disconnections for non-payment in FY24, as reported to the Essential Services Commission and the Australian Energy Regulator: 10,722.

Percentage of electricity disconnections for non-payment that were reconnected within 7 days in FY24, consistent with the regulatory methodology as reported to the Essential Services Commission and the Australian Energy Regulator: 53%

The process of disconnection is highly regulated across all Australian states, providing specific requirements to be met prior to disconnecting a residential customer for non-payment and to ensure that disconnection occurs as a measure of last resort. These requirements include how and when we attempt to contact a customer after their bill becomes overdue, whether a customer has been offered payment support, if the customer has been identified as in financial difficulty and what steps have been taken to assist the customer to manage their debt. There is also a restriction on the minimum amount of debt owed by a customer before AGL can pursue disconnection.

We work with customers to avoid disconnection at all stages, offering a range of payment options, affordable payment plans, access to government and non-government support if required and assistance with managing energy costs. Through our assistance programs, we provide customers with protections ensuring their supply is not impacted if they’re experiencing short or long term financial difficulty.

Note: The disconnection and reconnection data reported above relates to energy customer services in Victoria, New South Wales, South Australia and Queensland only, noting AGL does not currently disconnect for non-payment in Western Australia.

AGL has taken steps to address affordability across the energy supply chain through its advocacy, strategy, commercial investment decisions, and ongoing product and service innovation. Refer to the Customer scorecard section of the FY24 Annual Report.

Information on AGL's total level of Customer debt, and the Average level of debt of customers on Staying Connected (AGL's hardship program) is available in the data centre.

Refer to Section 6.3 in the FY24 Annual Report for AGL's average unit rate of revenue in $/GJ for Consumer, Large Business, and Wholesale customer segments. Categories used by AGL differ slightly from the SASB categories.

AGL does not currently report publicly on this information. However the Australian Government's independent Energy Made Easy website contains details of AGL and other retailers' energy plans and rates.

Number of gas disconnections for non-payment in FY24, as reported to the Essential Services Commission and the Australian Energy Regulator: 4,532.

Percentage of gas disconnections for non-payment that were reconnected within 7 days in FY24, consistent with the regulatory methodology as reported to the Essential Services Commission and the Australian Energy Regulator: 44%

Refer to SASB metric ""IF-EU-240a.3"" above for summary of how policies, programs, and regulations impact the number and duration of residential customer (including gas customer) disconnections.

There were less gas disconnections performed in FY24 relative to electricity disconnections due to the proportionally higher number of electricity accounts managed by AGL. Additionally there is an inherently higher rate of disconnection completion (and in turn reconnection) for electricity accounts versus gas accounts.

Note: The disconnection and reconnection data reported above relates to energy customers in Victoria, New South Wales, South Australia and Queensland only, noting AGL does not currently disconnect for non-payment in Western Australia.

Refer to SASB metric 'IF-EU-240a.4' above.

On 30 October 2023, pursuant to an agreed settlement with the Australian Energy Regulator (AER), AGL Macquarie Pty Ltd and AGL Loy Yang Marketing Pty Ltd admitted contraventions of clauses 4.9.8(a) and (d) of the National Electricity Rules regarding the provision of frequency control ancillary services (FCAS) at Bayswater Power Station and Loy Yang A Power Station in periods between September 2018 and August 2020.

AGL has not had any material instances of non-compliance with a mandatory cybersecurity regulation or standard in FY24.

Customer numbers are disclosed in the Customer services data series. Categories used by AGL differ slightly from the SASB categories.

Refer to Section 6.2 of the FY24 Annual Report. Categories used by AGL differ slightly from the SASB categories.

This metric does not apply as AGL does not own or operate electricity transmission or distribution networks.

Refer to the Electricity output by primary energy source data series in the data centre. Categories used by AGL differ slightly from the SASB categories.

Refer to Section 6.2 of the FY24 Annual Report. Categories used by AGL differ slightly from the SASB categories.