Total electricity customer sales volumes were 36,300 GWh, down 1,850 GWh (5%) in FY24. Consumer electricity sales volumes were lower due to decreased average demand as a result of unfavourable changes to customer mix, solar penetration and weather. Total gas customer sales volumes were 101.8 PJ, down 29.6 PJ or 22.5%.Consumer customer gas sales volumes were 46.2 PJ, down 8.3 PJ or 15.2%, driven by lower average demand due to milder winter weather in 2023.Large Business customer gas sales volumes were 15.0 PJ, down 1.4 PJ or 8.5% primarily driven by competitive market conditions, and one-off volumes in the prior year relating to the Weston Energy RoLR (Retailer of Last Resort) event. This was partly offset by wholesale customer growth in Western Australia. Wholesale customer gas sales and internal gas volumes for power generation were 40.6 PJ, down 19.9 PJ or 32.9%, primarily driven by the roll-off of wholesale customer volumes and lower internal consumption of gas volumes used for power generation.