Customers
Speed to market
Over FY24, we achieved a 30% improvement in speed to market activities. The change was attributed to further system development to fully automate product and price sales outputs for third-party brokers and aggregators, a more streamlined process flow for better sequencing of activities recognising inter-dependencies, and change in assigned role responsibilities and accountabilities.
| FY24 | |
|---|---|
| Speed to market improvement (%) | 30.0% | 
| Speed to market is the elapsed time to update energy related product offers for new customers. | 
| Updated product offers limited to change in usage and supply charge prices only. | 
| Excludes product offer changes for new energy related products or existing energy related product offers with temporary promotional credit offers. | 
| Excludes telco-related product offers. | 
