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Over FY24, we achieved a 30% improvement in speed to market activities. The change was attributed to further system development to fully automate product and price sales outputs for third-party brokers and aggregators, a more streamlined process flow for better sequencing of activities recognising inter-dependencies, and change in assigned role responsibilities and accountabilities.

FY24

Speed to market improvement (%)

30.0%

Notes

Speed to market is the elapsed time to update energy related product offers for new customers.

Updated product offers limited to change in usage and supply charge prices only.

Excludes product offer changes for new energy related products or existing energy related product offers with temporary promotional credit offers.

Excludes telco-related product offers.