Customers
Speed to market
Over FY24, we achieved a 30% improvement in speed to market activities. The change was attributed to further system development to fully automate product and price sales outputs for third-party brokers and aggregators, a more streamlined process flow for better sequencing of activities recognising inter-dependencies, and change in assigned role responsibilities and accountabilities.
FY24 | |
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Speed to market improvement (%) | 30.0% |
Speed to market is the elapsed time to update energy related product offers for new customers. |
Updated product offers limited to change in usage and supply charge prices only. |
Excludes product offer changes for new energy related products or existing energy related product offers with temporary promotional credit offers. |
Excludes telco-related product offers. |