People
Employee engagement
The FY24 employee engagement score increased 5 percentage points from FY23 to 72%. Engagement scores improved across all 15 survey factors, with significant increases in two of our most important FY24 focus areas: taking action on survey results (up 13%), and confidence in AGL’s direction (up 9%). The increase in engagement is reflective of AGL’s future-focused strategy and the coordinated actions put in place over FY24 to improve communication and increase focus on learning and development.
The participation rate for the FY24 employee engagement survey was 81% (FY23: 79%). |
Engagement scores are calculated using the Aon Hewitt’s Employee Engagement Model, utilising the ORC International methodology. From FY20, engagement was measured using a new platform (Culture Amp), with the methodology applied in the calculation of the scores being consistent with prior years. |
Southern Phone Company and Perth Energy employees (acquired during FY20) are included from FY21. |
Click Energy, Solgen and Epho employees (acquired during FY21) are included from FY22. |
FY24 data does not include employees from Energy360 (26 employees) (acquired during FY22), as they were not integrated into AGL's human resource systems as at 30 June 2024. |
Data excludes employees from Southern Phone Company (39 employees), as the payroll data system used by this business is not fully integrated with AGL's systems. |