People
Training
The total completed training hours in FY24 has reduced from FY23 due to a reduction in contact centre training hours.
Leadership training has tripled, reflecting an increased investment in in-house facilitated programs, delivery of self-paced programs such as Women Rising and Male Allies, and senior leader Cultural Capability Training. Compliance training completion rate has increased following the implementation of new on-line modules that create a more engaging user experience.
Training | FY24 hours of training | Inclusions |
|---|---|---|
Leadership training | 15,343 | Includes: AIM Courses, RISE Leadership Program, Leadership Training Modules, Cultural Capability Training, New Leader On-Boarding Session. |
Compliance training | 39,999 | Includes: Five mandatory modules (CCA, Code of Conduct, Inclusion, HSE and Cybersecurity). |
Contact centre training - Onshore | 52,695 | Includes: Onshore training for both Energy and Telco |
Contact centre training - Offshore | 54,707 | Includes: Offshore training for Energy and Telco in Philippines ,India and South Africa, Telco products - training modules (internet, mobile, home phone) |
Integrated Energy technical, safety and systems training | 27,760 | Includes: All finance training, safety and systems training, Integrated Energy training and induction training captured in AGL's Rapid system. |
Mental health training | 6,770 | Includes: Better Mental Health e-learning, Psychosocial safety awareness workshops, Psychosocial risk assessment workshops. |
Other | 26,748 | Includes: Respect @ AGL, LinkedIn Learning, Go1, People & Culture, and Cultural Capability training for all staff. |
Total hours of training | 169,315 | |
Hours of training (average per FTE) | 41 | |
% of eligible employees completing training in mandatory compliance modules (new starters) | 63% | |
% of eligible employees completing training in mandatory compliance modules | 98% |
Total hours of training includes co-ordinated and structured in-house and outsourced vocational and leadership training but excludes other training organised by individuals or their leaders, such as attendance at training courses and conferences. |
Training hours reflects all recorded applicable training for employees and contingent workers. |
Hours of training (average per FTE) excludes contingent worker training. |
Mandatory compliance modules generally include: Code of Conduct, Inclusion, Competition & Consumer Act, Health, Safety & Environment, Cybersecurity. |
Limited Southern Phone employee training data is included, where such training was completed using AGL's human resources systems. |
Data does not include employees from Energy360 (26 employees) (acquired during FY22), as they were not integrated into AGL's human resource systems as at 30 June 2024. |